Reporting and resolution framework
Do you want to make a report about misconduct of any type, or pass along some general feedback to your Club or AAS?
Making a report can be completed confidentially or you have the option to supply your contact information.
Clicking on the Make a Report button allows you to send information to your organization’s external, independent Triage Officer through the bilingual, third party complaint/feedback intake process managed by Alias, Linge de Signalement Inc. of Montreal.
For more information, please check out the FAQs below about Alias and the Make a Report process.
If you’d like to gain a more in-depth understanding about this process, we invite you to read the policies contained within the Safe and Welcoming Sport Policy Suite.
If you want to talk to the AAS Independent Complaint Assessor / Triage Officer for AAS, please contact Brian Ward, brianward@globalserve.net
You can Make a Report to Alias by telephone if you prefer: simply dial 1.877.574.2331 anytime and an agent will assist you.
If you are ready to complete the online form, click on the button to start the report process.
The Make a Report button takes the user to a bilingual, standardized, third party, independent feedback and complaint reporting mechanism managed by Alias, which forwards the reports to an independent Triage Officer.
WHO IS ALIAS
Alias, Ligne de Signalement Inc. of Montreal is a company that:
- Specializes in prevention, detection and investigation of wrongdoing – harassment in the workplace and conduct issues in sport;
- Offers a modern and secure, confidential and caring communication tool;
- Serves a diversified clientele, they connect with over 2.5 million potential users;
- Maintains a State-of-the-Art reporting mechanism meeting international standards and professional services in the management of reports of all kinds.
Alias, Ligne de Signalement Inc. of Montreal is a company that:
- Specializes in prevention, detection and investigation of wrongdoing – harassment in the workplace and conduct issues in sport;
- Offers a modern and secure, confidential and caring communication tool;
- Serves a diversified clientele, they connect with over 2.5 million potential users;
- Maintains a State-of-the-Art reporting mechanism meeting international standards and professional services in the management of reports of all kinds.
The button provides immediate access to a third-party and confidential service whose goal is to:
- Provide a standard reporting tool for authors to capture written information in a consistent manner
- Protect the athletes, coaches, officials, staff, and volunteers and the organization by enforcing the CAS safe and welcoming sport policy suite
- Allow the organization to identify and address problematic situations or unacceptable behaviors when they happen;
- Allow the organization to take care of an emerging problem and to be proactive in its resolution;
- Support the commitment to safe and welcoming sport and increase the confidence of the public and families.
Accessing the “Make a Report” button allows anyone in artistic swimming to provide confidential (and anonymous if desired) information to a third party, independent Triage Officer who will follow up with the report-writer within 7 (seven) business days (for conduct related issues). Reports identified by the writer as general feedback are sent to the relevant organization.
Reports can be filed 24/7 online or by telephone at 1 877-574-2331.
- Anonymity of the author of a report if desired
- CONFIDENTIALITY
- Information security
- Centralization of various subjects within one report mechanism
- The reporting mechanism is available 24/7 online or by telephone at 1 877-574-2331
- Communication with the author of the report through Alias is possible even if the reports are anonymous
Yes, reports can be made anonymously and the system is 100% confidential. When a report is filed, the author is invited to create a log in password to enable them to re-access their own report. Only the appropriate Triage Officer will have access to the details and will communicate through the system with the report author.
The landing page for the system is below – when you press the “Make a Report” button, this is what you will see:
Yes, you can contact the independent, 3rd party Independent Complaint Triage Officer Brian Ward, brianward@globalserve.net to discuss your situation.
You may also request a phone call conversation.
Yes, of course!
Please see resources available on the Canadian Centre for Mental Health & Sport, https://www.ccmhs-ccsms.ca and Alberta Health Services, https://www.albertahealthservices.ca/amh/page16759.aspx.
No, the Make a Report button is offered free of charge to those making a report of any type.
Complaint Triage Officer
Brian Ward
Brian Ward is the Independent Complaint Officer who counts Alberta Artistic Swimming among his Provincial and National Sport Organization clients. Brian fills the role of an external, third-party agent who will guide you through the complaints process outlines in the AAS Discipline and Complaints Policy and Procedure and/or explore other options. Brian is the Independent Complaint Triage Officer who reviews misconduct reports at the Provincial and some Club level submitted through the Make a Report button with ALIAS.
The Independent Complaint Triage Officer is empowered to launch appropriate investigations based on evidence or a situation reported as per the CAS/AAS Safe and Welcoming Sport Policy Suite. Your contact with the Independent Complaint Triage Officer is confidential, subject to certain legal requirements. The Independent Complaint Triage Officer is a certified workplace harassment investigator.
In some cases, reports may be directed to the Provincial Triage Officer directly through the ALIAS system from the national triage process or for a major infraction at the club level.
Please refer to the Alberta Artistic Swimming Discipline and Complaints Policy and Procedure for specific guidance on the process of making a complaint.
The Canadian Sports Helpline
The helpline will provide you with advice, guidance and resources on how to proceed/intervene appropriately in the circumstances.
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